I’m a detail-oriented and adaptable IT support specialist with a strong foundation in technology and a clear vision for growth — transitioning into cloud administration and cybersecurity. Backed by a Bachelor’s in Information Technology and certifications like AZ-900 and IBM Cybersecurity Analyst, I bring both technical understanding and hands-on support experience. I’m currently preparing for the AZ-104 and Security+ certifications, actively upskilling to align with cloud-native and secure infrastructure environments. My strengths? Clear communication, collaborative teamwork, and the ability to stay composed under pressure. I’ve led support operations, resolved complex issues, and earned the trust of colleagues and users through consistent reliability